Legal notice
At VOLFERDA, we are committed to transparency, compliance, and customer trust.
This page provides you with an overview of legal policies related to product purchase and use.
For detailed information, please refer to the corresponding policy page below.
Orders and Logistics：
We are committed to ensuring that every order is efficiently processed and safely delivered.
Our delivery process includes production time, truck transportation, and scheduled delivery arrangements. Due to the large size of the product, all orders are shipped by truck.
For detailed information, please refer to: Logistics Policy
Returns and Refunds：
Our return policy is based on the characteristics of large customized products.
Returns may be subject to restrictions based on product status, customization, and delivery stage. If the conditions are met, the return shipping fee shall be borne by the customer, unless otherwise specified.
For detailed information, please refer to: Refund and Return Policy
Terms of Use：
By using this website or placing an order, you agree to our relevant terms and conditions, including limitations of liability, customer obligations, and usage guidelines.
For detailed information, please refer to: Terms of Service
Privacy and Data Protection：
We respect your privacy and are committed to protecting the security of your personal information. We only collect data necessary for order processing, customer service, and optimizing the user experience.
For detailed information, please refer to: Privacy Policy
Installation and product usage：
Our product design is easy to deploy, and customers can be responsible for installation on their own. For detailed information, please refer to the installation page for installation videos.
Contact Us：
If you have any questions about legal information or policies, please feel free to contact our customer service team at any time.
We will provide you with support and assistance before and after the purchase.
VOLFERDA reserves the right to update this policy at any time without prior notice